School Policies

Complaints Procedure

We very much hope that you will never need to complain. If you do need to do so, we

want to ensure that you can do so easily and that you feel that your complaint has

been addressed.

Complaints can usually be sorted informally by simply talking to the member of staff

involved. If this is not appropriate then the matter can be discussed with a senior

member of staff or with the Headteacher.

On the rare occasion a formal complaint needs to be made, the school’s complaint

policy and procedures should be followed. A copy is available by clicking on the link below:


Child Protection

We recognise the crucial role we play in protecting our children from all types of abuse. We have established and maintain an environment where children feel secure, are encouraged to talk, and are listened to. We ensure children know that there are adults in school whom they can approach if they are worried. We include opportunities in the PSHE curriculum for children to develop the skills they need to recognise and stay safe from abuse. Our Child Protection Policy outlines how we implement the recommendations of the All Wales Child Protection Committees and the protocols established by the Caerphilly Safeguarding Board. A copy of the policy can be found by clicking on the link below: